Delivery & Returns

Delivery

We deliver worldwide. In stock items are usually dispatched within 24 hours of placing your order. Larger items are usually dispatched within 48 hours. Standard delivery is 48 hours from date of dispatch excluding weekends (so please allow 2-3 working days for delivery from date of purchase

UK Delivery

Standard delivery is Free for orders of £50 

If you need your order in a hurry, simply order by 2pm and select Express delivery, and your order will be delivered the next (working) day to mainland UK addresses. Please note that there are additional costs for Saturday delivery so any orders placed after 2pm on Thursday can be sent to arrive on Saturday but premium charges apply

Standard delivery: 2-4 working days (from date of dispatch) £3.95

FREE delivery on all orders over £50. Sent standard delivery: 2-4 working days

Express delivery: Next working day £5.95

Excludes Northern Ireland and some remote areas.

Working days are Monday - Friday, excluding Bank Holidays. 

If by mistake your address details are entered incorrectly and shipped, please be aware that we will charge shipping again to resend your order. Where the item has been sent free delivery a £3.95 shipping charge will apply to send it again.

In stock items are dispatched the same day if ordered by 2pm. Orders after 2pm or weekend orders will be dispatched the next working day. Larger or heavy orders may be dispatched the following day by courier, but will usually be on a next day service. Please note we do not ship part orders, so we will wait for your whole order to be in stock before dispatching.

Collect in Store

You can collect your order from our shop. Please select the 'COLLECT' option and leave us a note for when you would like to pick u your order. Please note that some items are not in stock in the shop so it may take 24 hours to get them to the store for you to collect. But if you need them in a hurry give us a call and we will do our best to have items for you to collect sooner 

Overseas Delivery

We deliver worldwide.

Standard rates:

Europe: £9.95

Rest of the world: £12.95

Shipping prices are calculated, based on the size and weight of your order.

For furniture and larger items, there will be additional shipping costs which will be applied at the checkout. Any applicable customs charges are to be paid by the customer and will not be paid by ourselves 

Delivery to Europe usually takes 3-10 working days and to the rest of the world 5-10 working days.

General Shipping

We deliver worldwide using a combination of Royal Mail 48 hour tracked service, Royal Mail tracked and signed & a Courier Service usually DPD for larger items, depending on the value and size of your package.

Teepees are dispatched with TNT or UPS & will arrive separately to the rest of your order.

In stock items are usually dispatched within 24 hours of placing your order. Larger items are usually dispatched within 48 hours. Parcels within the UK will take 2-4 days to arrive from date of dispatch. Overseas parcels usually take 4-10 days to arrive from date of dispatch. If your parcel does not arrive within 7 days please email shop@mollymeg.com and let us know.

When selecting shipping rates please ensure you select the correct country and also shipping band for your item. Otherwise, we will be unable to ship your item to you until the outstanding balance is paid.

Please notify us if your parcel does not arrive within 7-10 days. If we are not notified it could result in the parcel being returned. The original postage cost can not be refunded and the same postage costs will apply to re-deliver the items so it is advised to keep a close eye.

Please be sure to provide a valid mailing address and local telephone number for the recipient. Unfortunately, we can not be held responsible for items which do not reach the recipient due to incorrect details. If your item does not arrive within 14 days we will issue a replacement or refund depending on stock availability.

Shipping outside the UK

Large overseas packages will usually be sent using a courier service.

We will email you with a tracking number once your parcel has been dispatched. The package will then take 4-10 days to arrive. Once the tracking information has been sent it is the customers responsibility to track the parcel.

If the parcel does not arrive within 7 working days please email info@molly-meg.co.uk and we will try to trace the parcel for you. 

Please note that if the parcel does not arrive within 7-10 days and we are not notified it could result in the parcel being returned. The original postage cost can not be refunded and the same postage costs will apply to re-deliver the items so it is advised to keep a close eye.

Gift Wrapping

If you are ordering a gift please let us know as we offer a free gift wrapping service.

Returns

If you are not happy with your product, let us know within 5 days of receipt. If you want to return your items we will be happy to refund or replace the item for you as long as the goods are in their original packaging and condition, with the invoice as proof of purchase within 14 days of receipt to:. Please contact us by email before returning any items: shop@mollymeg.com

items can be returned to 

Returns Department, MOLLY MEG, 111 ESSEX ROAD, LONDON N1 2SL

Please include the original order form or your name and order number so we can match returns back to you in order to issue an exchange or refund 

Please note on non faulty items, we cannot refund for the postage paid for delivery from us to yourself or refund for the cost of returning the item to us and we will not be held liable for any loss or damage during return. Please ensure that goods are returned unused and in their original condition (including the packaging). If we find that the product has not been returned to us in fully re-saleable condition, we reserve the right to refuse a refund on the item.

Please make sure items are well packaged, as we cannot be held responsible for breakages in returned items. Ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit.

If you wish to cancel your order prior to dispatch, please email us at info@molly-meg.co.uk. If you order has already been dispatched you will need to follow the procedure set out in the returns policy.

If an item you have received is damaged or defective please inform us within 3 days of delivery to arrange for a replacement to be sent where possible. We reserve the right to request that faulty items are returned to us before we issue an exchange or a refund Delivery charge and returned postage will only be refunded if the item is faulty.

Once we have agreed to replace or refund for any items this will be processed within 24 hours and the replacement received within our standard shipping times Refunds will depend on bank processing times.

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow  5-15 days for a full refund from the date we receive the goods. 

Please note: the cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot, we therefore suggest you return items using a recorded delivery service. 

*Please note: items excluded from this policy are any special orders; hats; hair accessories. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.

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