FAQs

How do I make a Purchase?

Please use the main category navigations to assist you through our online shop. If you?re looking for a specific item, please use our SEARCH box.

Once you have found what you are looking for, select colour, size and quantity and click "ADD TO BASKET". Review your selected items by clicking the "WHAT'S IN MY BASKET" button in the top right corner of the page. You can remove items from your shopping basket at any time during your visit.

Once you have decided what you would like to purchase, click on 'VIEW MY BASKET' to review your items or click on the "CHECKOUT" button to buy your items, then complete your purchase.

Do I need to set up an account to place an order?

No. You can check out as a guest. But if you set up an account we will hold your billing and delivery details to make shopping easier next time. You will also earn loyalty points which can be used as a discount for future orders.  You can update your details at any time.

Can I place an order on the telephone?

Yes. If you would like to speak to someone please ring 0207 3595655 and we will process your order over the phone.

Is it safe to use my credit card on the website?

We use the latest SSL encryption technology to transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by Sagepay. For your safety and protection, we will confirm that the billing address you provide matches the address registered with your credit card company.

Can I include a gift message and can you gift wrap?

Yes,  just leave a note in the comments section when placing your order or email us at shop@mollymeg.com with your order details and message.

Can I purchase Gift Vouchers online?

Yes, you can buy gift vouchers in the GIFT department of the website.

Can I redeem gift vouchers online?

Yes there will be a code which can be used at the checkout

What do I do if an item is listed as "Out of Stock"?

If you would like to know when they are next available, click on the email me when back in stock button on the product page.

How do I know if you have received my order?

You will receive an email confirming receipt of your order.

How do I know if my order has been shipped?

As soon as your order has been dispatched, you will be sent an email to confirm that it's on its way. You can track your order using the tracking number on this email. You can also trace the order by logging in to your Molly Meg account.

How long does delivery take and how much does it cost?

We offer free postage for all UK orders over £50. 

The UK Standard Delivery charge for orders under £50 is £3.95 to anywhere in mainland UK (including Northern Ireland and the Scottish Highlands). 

All orders will be sent via Royal mail 48 hour tracked service. We aim to deliver within 2-3 working days. 

Our standard delivery charge for UK Islands, Isle of Man and Channel Islands is £9.95 and for European orders is £9.95. Our standard delivery charge for Worldwide orders is £12.95. 

Please note that this charge includes delivery only, therefore non-EU customers will be responsible for import duties and local taxes. Delivery charges for large items will have to be arranged on a cost basis. Please ring us on 02073595655 for details.

If you or someone on your behalf is not able to sign for the delivery, the carrier will leave a card for you to arrange re-delivery at a suitable time.

Can I collect In-store?

Yes you can collect your order from our shop. Please select the 'COLLECT' option and leave us a note for when you would like to pick u your order. Please note that some items are not in stock in the shop so it may take 24 hours to get them to the store for you to collect. But if you need them in a hurry give us a call and we will do our best to have items for you to collect sooner 

What can I do if there is something wrong with my order?

If you receive the wrong item or something is missing or damaged from your order please send us an email to info@molly-meg.co.uk and we will sort it out for you.

How do I Return an Item?

If for any reason you are not completely satisfied with your online purchase and wish to return it for a full refund*, please ensure that the goods are returned in perfect saleable condition, in their original packaging, with the invoice as proof of purchase within 14 days of receipt to:

Returns Department, MOLLY MEG, 111 ESSEX ROAD, LONDON N1 2SL

We will issue a full refund to the card used when placing the order, excluding any delivery charges. Please allow  5-15 days for a full refund from the date we receive the goods. 

Please note: the cost of returning the goods and the safe return of goods is your responsibility until the order is received at our returns depot, we therefore suggest you return items using a recorded delivery service. 

*Please note: items excluded from this policy are any special orders; hats; hair accessories; make-up; skincare; fragrance (including home fragrance); edible items such as chocolates. These items are non-refundable and cannot be exchanged. This does not affect your statutory rights.

How Do I sign up to the Molly-Meg Newsletter?

You can sign up for our newsletter by clicking on the button at the top right of the screen and entering your details. There is also an option to sign up when you create an account. We aim to send an email with news and new items once a month

Do you have a shop?

The bricks and mortar version of Molly Meg is 111 Essex Road, London N1 2SL.

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